Service Design
Role
2023
Date
[OVERVIEW]
A service design class project, Slumber was a group effort focused on improving sleep habits through a user centered mobile experience. Collaborating with teammates, I contributed to research, journey mapping, and prototyping a gamified app that encourages healthy nighttime routines. Using Figma, I helped design wireframes, interactive flows, and visual assets while applying service design principles to create a cohesive end to end experience.
User Journey
The first step our team took was discovering the issues that users were having during their sleep routine in order to find the paint points and potential solutions
User Personas
After discovering the pain points, we had to find out what our users behaviors and habits were by creating user personas to help focus our research and target audience.
Competitive Analysis
A competitive analysis helped us understand the strengths and weaknesses of other products and how we could take inspiration from themas well as expand on their ideas.
Stakeholder Mapping
Stakeholder mapping helped us prioritize and understand our stakeholders needs and how they affect our product.
Ideation and Research
The creation process involved developing rough ideas of what we wanted the app to look like with methods sch as crazy 8s and low fidelity prototyping. We also used methods such as lotus blossoms to help develop creative solutions to our problem.
The App
Designing a service is a critical aspect that warrants careful consideration. A thorough understanding of the target users and the stakeholders involved serves to refine the design process. Utilizing various tools and brainstorming techniques fosters creativity in addressing challenges. Furthermore, collaborative work underscores the importance of shared responsibilities and enhances effective communication within a diverse team.